IVS 360 Quick Start Guide
DRIVEPRO 2 QUICK START
How to get the most effective support from IVS 360
When submitting a case to IVS 360, the quality of the information provided determines how quickly technicians can begin diagnosing the problem.
Submitting a case directly through the scan tool with a Quick Test attached provides the most helpful diagnostic context.
Two Ways to Contact IVS 360
Technicians can connect with IVS 360 in two ways.
Recommended
Submit Through the Tool
DrivePro 2 / CarDAQ-Pro
Submitting a case through DrivePro 2 or CarDAQ-Pro allows technicians to include detailed vehicle information.
A Quick Test submission typically includes:
- Year, make, model, and VIN
- A full vehicle pre-scan
- Fault codes across all modules
- Live data snapshots
- Technician notes describing the issue
Providing this information allows IVS 360 technicians to review the vehicle before contacting the shop. This often allows the diagnostic process to begin immediately.
Alternative
Call IVS 360
Technicians may also call to create a case. Customer service representatives will collect vehicle information and submit the case into the system.
Calling is helpful when:
- The scan tool cannot communicate with the vehicle
- There is a tool issue
- The technician cannot capture scan data
Submitting a Quick Test through the tool generally provides more useful information.
Why the Quick Test Matters
A Quick Test captures the entire system state of the vehicle at the time of submission.
This allows IVS 360 technicians to see:
- Which modules are reporting faults
- Communication issues across networks
- Relationships between systems
- Potential diagnostic starting points
Without this information, technicians must gather details during the call, which can slow the diagnostic process.
Submitting the Quick Test first allows support technicians to begin analyzing the problem before contacting the shop.
Include Your Diagnostic Notes
Along with the Quick Test, technicians should include notes describing:
- The vehicle symptoms
- What testing has already been performed
- What the technician suspects may be causing the issue
Even simple notes can provide valuable context. Diagnostics often begin by understanding the conditions surrounding the problem.
What Happens After Submission
Once the case is submitted:
- The request enters the IVS 360 system
- The case is timestamped and added to the queue
- It is routed to a technician who specializes in that vehicle brand
Technicians work cases on a first-come, first-served basis, but vehicle brand specialization ensures the right expertise reviews the case.
The Goal of Case Review
Before contacting the shop, IVS 360 technicians review the available data to identify possible diagnostic paths. This preparation allows the conversation to focus on solving the problem rather than gathering basic information.
In many cases, technicians can already see potential issues in the scan data before the call begins.
A Better Starting Point for Diagnostics
Submitting a case with a Quick Test attached allows the IVS 360 technician to begin with real diagnostic data. This improves the efficiency of the support session and helps technicians move toward the repair solution faster.
Need Help with Complex Diagnostics?
IVS 360 provides expert support for technicians using DrivePro 2 and CarDAQ-Pro. Submitting cases with a Quick Test attached ensures the IVS 360 team has the information needed to help diagnose complex vehicle problems.
Talk to an IVS 360 Specialist →
CARDAQ-PRO QUICK START
Live diagnostic support, built into your CarDAQ-Pro.
When a vehicle gets complex, it takes more than a diagnostic tool. That's what the IVS 360 button on your CarDAQ-Pro is for — direct access to brand-specialized master techs.
Submitting through the IVS 360 button on your CarDAQ-Pro auto-populates the VIN from the connected vehicle and routes your case to the right brand-specialist team.
How to Submit a Case
Press the IVS 360 button on the device. The VIN pulls automatically from the connected vehicle, so you're not retyping anything.
Then fill in:
- Your name and cell number (double-check the phone — the screen is small)
- Reason: pick "repair diagnosis" or "repair assistance"
- A few sentences in the notes describing the issue
Helpful notes to include:
- The symptom and any fault codes
- What you've already tried (TSBs, parts, tests)
- Where you are in the process, even if it's "haven't started yet"
The more you share upfront, the faster the tech can build a plan.
What Happens After You Submit
- Your case routes to a brand specialist. Cases are worked by timestamp, but submitting through the tool helps yours land with the right brand-focused team. You'll get a text confirmation when it's in queue.
- The tech reviews your notes before calling. Instead of starting from zero on the phone, the tech reviews your codes and context first. Often they can identify what not to waste time on before picking up.
- You get a diagnostic plan you can execute. Specific values to capture. Exact locations and connectors. Real numbers, not "it looks good."
Real-Time Remote Support
The tech can remote into your CarDAQ-Pro while it's still connected to the vehicle, so they see what you're seeing in real time.
If the fix needs programming, you can escalate to RAP (Remote Assisted Programming) without losing the diagnostic context.
If a procedure carries real risk — especially programming — the tech tells you what to watch for and how to reduce exposure before you commit.
Need Help with Complex Diagnostics?
IVS 360 provides expert support for technicians using CarDAQ-Pro. Submitting cases directly through the tool ensures the IVS 360 team has the information needed to help diagnose complex vehicle problems.
Talk to an IVS 360 Specialist →