HOTLINE CASE FILES | MMM YYYY
📍 CITY, WISCONSIN
2005 Mini Cooper Convertible (R52): ISTA/P Wouldn’t Launch
Since June, Jay’s Auto Repair in Wisconsin has turned to the IVS 360 Hotline 129 times — keeping tough jobs in-house and profit on the books.
1. THE CALL
Jay’s Auto Repair in Wisconsin reached out to the Hotline for help on a 2005 Mini Cooper Convertible (R52, auto transmission). The shop was unable to get ISTA/P software running properly and couldn’t move forward with diagnostics.
2. THE FIX
IVS 360 Master Tech Brandon Mathews remoted in via TeamViewer, corrected the connection configuration and confirmed the ICOM device was identified successfully.
3. THE RESULT
When setting up ISTA/P, always confirm the ICOM configuration and connection settings are correct — misconfigurations are one of the most common causes of wasted time when launching the software.
💡 SHOP TIP
When setting up ISTA/P, always confirm the ICOM configuration and connection settings are correct — misconfigurations are one of the most common causes of wasted time when launching the software.
MEET THE IVS360 TECH
Name: [First + Last]
Role: IVS 360 Master Tech
Experience: [X years in diagnostics/repair]
OEM/Brand Background: [List of OEM training or specialties]
Specialties: [Programming, coding, drivability, Euro diagnostics, IT/software setup, etc.]
Favorite Part of the Job: “[Quote pulled directly from survey]”
Fun Fact: [Personal tidbit or hobby]
Shop Tip: “[Go-to piece of advice]”
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