Contact Opus IVS
Find the right team for your question — whether you need sales help, technical support, RAP scheduling, or billing assistance.
Sales — Talk to an Expert
Interested in DriveSafe, DrivePro 2, CarDAQ-Pro, IVS 360, ADAS MAP, or any Opus IVS product? Our team will walk you through the right solution for your shop.
Meet with Opus / Request a Demo
Schedule a personalized demo with an Opus IVS specialist to see our solutions in action.
US & Canada Sales
Speak with a product specialist about diagnostics, collision, J2534, or ADAS solutions.
Find Your Right Tool
Not sure which product fits your shop? Take our 2-minute diagnostic tool assessment.
Take the Assessment →RAP — Remote Assisted Programming
Schedule a RAP session, check on an existing appointment, or get help with your RAP2 kit. Our remote programming experts handle the flash — success guaranteed.
Schedule a RAP Session
Call to book your next remote programming appointment. Have your RAP2 kit serial number ready.
RAP Kit Support & Exchanges
Need a RAP2 upgrade, kit exchange, or technical help with your device?
RAP Billing Questions
Questions about RAP invoices, payment methods on file, or account status.
IVS 360 — Master Technician Support
IVS 360 connects you with 100+ OE-trained Dealer Master Technicians for real-time diagnostic guidance, remote programming, and ADAS calibration support.
How to Submit a Request
IVS 360 support is accessed directly from your Opus IVS device (DrivePro 2, DriveSafe, CarDAQ-Pro, or LivePro). Tap the IVS 360 button on your device to connect with a Master Technician.
View IVS 360 Quickstart Guide →IVS 360 Plans & Pricing
Available pay-per-use or unlimited annual subscription. DrivePro Remote Unlimited includes unlimited IVS 360.
Explore Plans →IVS 360 Account Help
Questions about your IVS 360 subscription, coverage, or account setup? Contact our customer service team.
Collision Services
Support for DriveSafe scanning, ADAS MAP calibration identification, OE scan reports, CCC integration, and collision-specific workflows.
DriveSafe Support & Onboarding
Get a live walk-through of your DriveSafe device, troubleshoot scanning issues, or ask technical questions. Free tech support included with every DriveSafe.
ADAS MAP & Calibration Questions
Questions about ADAS MAP reports, calibration identification, or provider network enrollment.
See DriveSafe in Action
Request a collision-specific product demo with a DriveSafe specialist.
Request DriveSafe Demo →J2534 Technical Support
Get help with J2534 pass-thru programming, OEM software setup, driver installation, device connectivity, and CarDAQ/Mongoose/DrewLinQ hardware.
J2534 Pass-Thru Help
Troubleshooting OEM software, driver issues, connectivity, or programming procedures.
OEM Application & Pass-Thru DLL
Help with OEM website registration, application setup, and pass-thru DLL configuration.
OEM Setup Guides →Software & Drivers
Download setup guides, user manuals, drivers, and support applications for all Opus IVS hardware.
Product Downloads →📞 (877) 888-2534 — Full Phone Tree
Billing, Orders & Returns
Questions about invoices, orders, RMA returns, payment methods, or account status.
Billing & Orders
Invoices, order status, payment questions, and RMA returns.
Online Store
Browse and purchase J2534 devices, accessories, and diagnostic tools directly.
Visit Shop →Training & Onboarding
New to your Opus IVS product? Need advanced training? We offer live onboarding, webinars, and on-demand education.
Product Onboarding
Live walk-throughs for DriveSafe and DrivePro products with a dedicated onboarding specialist.
Diagnostics Tour
Monthly OEM-focused webinars, live training masterclasses, and on-demand education for real-world diagnostic accuracy.
View Upcoming Sessions →Help Guides & Downloads
Step-by-step instructions, user manuals, and setup guides for all products.
Help Guides →Our Locations
Opus IVS — Dexter, MI
7322 Newman Blvd., Building #3
Dexter, MI 48130
Monday – Friday: 9 AM – 5 PM ET
Saturday & Sunday: Closed
Opus IVS — Huntington Beach, CA
16162 Beach Blvd., Suite 100
Huntington Beach, CA 92647
Monday – Friday: 9 AM – 5 PM PT
Saturday & Sunday: Closed